Preguntas Frecuentes, Venta mayorista de ropa vintage

Answers to the most common questions about quality grading, shipping, sizing and returns.

How we determine garment grading

Grade A

In this category you'll find garments that have been used but still look great or only show tiny imperfections that are hard to spot. They may have minimal signs of wear, a bit of pilling here and there, small stains or slightly loose stitching. We always show detailed photos so you can spot every detail before buying.

Grade B

These are items with more visible defects, such as slightly worn fabric, small stains or broken zippers. Although they have their issues, many can be repaired, and by offering them at lower prices we give you the chance to make them shine again.

Grade C

Grade C garments show visible damage such as stains, holes or other defects that are harder to repair than Grade B items. They're not part of our standard offering but may occasionally appear in mixed B/C lots.

Frequently asked questions

Do you offer fast international shipping?

Yes, we ship worldwide with fast delivery times.

Can I visit your warehouse to see and choose the garments in person?

Yes, you can book an appointment to visit our warehouse and hand-pick your garments.

How can I place a custom order?

Email us and we'll tailor your order to your specific needs.

Do you offer volume discounts?

Yes, we offer discounts on large orders. Contact us for details.

Are products available year-round?

Yes, although some items may sell out during certain seasons.

What are your customer service hours?

Our customer service team is available Monday to Friday, 9:00 to 19:00.

How does the return process work?

We accept returns according to our policy, provided the garments are unused.

Shipping, sizing & returns

Shipping

Orders leave our warehouse within 1-2 business days.

Sizing

Sizes in our packs are random, ranging from S to XL. Where possible we mention the size mix on each product page.

Returns

We accept returns up to 5 days after receiving the order, provided the items have not been used or altered.

Can't find your answer?

Write to us

Incredible quality

Order received in 2 days, impeccable packaging and the garment exceeded my expectations.

María, 3 days ago

Top-tier customer service

I had a question and they replied in under an hour. Super attentive.

Javier, 1 week ago

Better than other shops

I've placed several orders and everything has always been perfect. Great brands, fair prices.

Lucía, 2 weeks ago

Lightning-fast shipping

Arrived the next day. The quality-to-price ratio is hard to beat.

Carlos, 3 weeks ago
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